Support

Common questions

How does monthly giving work?

You build a portfolio of nonprofits, choose one monthly amount, and set how it is split. Each month we charge your card or Apple Pay through Stripe, send your donation to every organization in your portfolio, and email you an itemized receipt. Organizations receive your donation in full; a platform fee of 6% plus 30¢ is added on top and shown before you confirm.

How do I change my amount, portfolio, or payment method?

Open Manage giving in the app. From there you can change your monthly amount, rebalance how it is split, or update your payment method. Changes apply to your next monthly charge.

How do I cancel or pause?

In Manage giving, choose Stop monthly giving. Your giving ends at the close of the current billing period and you will not be charged again. You can resume from the same screen at any time.

Where are my receipts?

We email a receipt for every monthly charge, itemized by organization, to the address on your account. Your giving history is also on the home screen of the app. If a receipt is missing, email us and we will resend it.

Are my donations tax deductible?

Every organization on Good Crowd is a registered 501(c)(3). Your monthly receipts show the amount sent to each organization, which you can use for your records. We are not tax advisors, so please check with one about your own situation.

A payment failed. What now?

We will email you if a charge does not go through. Update your card in Manage giving and we will retry. If the problem persists, email us with the date of the failed charge.

How do I delete my account?

Open Manage account in the app and choose Delete account. This cancels monthly giving immediately and permanently removes your profile and portfolio. Gifts already sent stay with your organizations. If you cannot access the app, email us from the address on your account and we will delete it for you.

For nonprofits

If you work at a 501(c)(3) and want to claim your organization, receive payouts, or post updates for your supporters, start at goodcrowd.app/charities/claim. Questions about a claim, a payout, or your listing can go to hello@goodcrowd.app as well.

Report a problem

When you email us about a bug, it helps to include:

• Your device and iOS version.
• The app version, from the App Store listing or your device's Settings.
• What you were trying to do and what happened instead.
• A screenshot, if you have one.

Privacy and terms

Our Privacy Policy explains what we collect and why. Our Terms of Service cover the rules for using Good Crowd. To request a copy of your data or ask us to correct it, email hello@goodcrowd.app.